Terms and Conditions

1. General Information

1.1 Scope of These Terms

These terms and conditions govern the provision of products by us to you, whether those products are goods or services.

1.2 Importance of Reading These Terms

We recommend that you carefully review these terms before placing your order. They outline who we are, the manner in which we will deliver products to you, how you or we may alter or terminate the contract, how to address any issues, and other significant details. If you identify any inaccuracies or discrepancies within these terms, please reach out to us to discuss them further.

1.3 Consumer or Business Customer?

Your rights under these terms may differ depending on whether you are a business or a consumer. You are considered a consumer if:

• You are an individual.
• You are purchasing products primarily for personal use, and not for use in connection with any trade, business, craft, or profession.

1.4 Entire Agreement for Business Customers

If you are purchasing as a business, these terms constitute the entire agreement between us regarding your order. You acknowledge that you have not relied on any representations or warranties not included in these terms, and you waive any claims for misrepresentation or misstatement not explicitly stated in this agreement.

2. Our Agreement with You

2.1 Order Acceptance

We will confirm our acceptance of your order by sending you a “Confirmation Email.” At that point, a contract will be formed between you and us. Any actions in the online ordering process, including but not limited to clicking the “Buy Now” button or completing the checkout, should be treated as an “invitation to tender.”

2.2 If We Cannot Accept Your Order

If we are unable to fulfill your order, we will notify you in writing. In cases where we have already charged you, but the product is unavailable, we will refund your payment in a timely manner. This may occur due to stock shortages, unforeseen resource limitations, an issue with your credit reference, pricing or description errors, or failure to meet your delivery deadline.

2.3 Your Order Number

Upon accepting your order, we will assign an order number to it. Please reference this number when contacting us about your order, as it will help us to assist you more efficiently.

2.4 Geographic Limitations of Our Sales

Our website promotes products primarily within the United Kingdom. While we may, at our discretion, accept orders for delivery within the European Union, orders from outside the UK and EU will be considered only as an invitation to tender. If we cannot fulfill such an order, we will contact you within three working days and process a refund.

3. Information About Us and How to Get in Touch

3.1 How to Contact Us

You can contact us by calling our customer service team at 0780 962 8057, or by writing to us at:

info@reg-now.co.uk

3.2 How We Will Contact You

If we need to get in touch, we will do so by phone or by sending a written communication to the email address or postal address you provided when placing your order.

3.3 “Writing” Includes Email

Whenever we refer to “writing” or “written” in these terms, it also includes email correspondence.

4. Supply of Acrylic Number Plates Including 3D-Gel, 4D and 4D gel, Flag Printed Plates, EV Green Flash, colour oultine & Fixing Kits

4.1 Product Images and Variations

Product images on the website are for illustration purposes. While we strive for accuracy in colour display, slight variations may occur. All number plates comply with DVLA and legal regulations at the time of production.

4.2 Packaging Variations

The product packaging may differ from the images shown on the website.

4.3 No Returns or Exchanges

Custom-made number plates cannot be returned, refunded, or exchanged unless faulty. Faults must be reported within 3 working days. Under Consumer Contracts Regulations, these plates are exempt from standard return policies as they are personalized products.

4.4 Damaged in Transit

We ensure secure packaging but rely on Royal Mail for delivery. If your product arrives damaged, report it within 3 working days for a replacement. Visit Royal Mail’s website for their terms and conditions.

4.5 Reporting Damage

Email info@reg-now.co.uk with your name, order number, and at least three clear photos of the damage within 3 working days. We will determine if the damage occurred during transit or after delivery.

4.6 Damage Post-Delivery

We do not offer a fitting service. If damage is reported after 3 working days, we will assume it occurred post-delivery and will not accept liability.

4.7 Legal Compliance

We only sell plates formatted to meet legal standards, including spacing and character placement. We may adjust designs to ensure compliance with current regulations.

4.8 Plate Suitability

Do not purchase number plates that suggest a vehicle is newer than it is. We are not liable for legal issues resulting from such purchases.

4.9 Registration Responsibility

If you do not use our Paperwork Service (registration transfer), you are responsible for registering the plate with the DVLA. We are not liable for errors or omissions in registration.

5. Registration Mark (Number Plate) Rights

5.1 Application for Transfer Rights

By placing an order, you are requesting the right to apply for the transfer of a Registration Mark. The transfer will be completed once the DVLA issues a certificate confirming the transfer.

5.2 Right to Display the Number Plate

Upon the acceptance of your order (subject to clauses 3.1 and 3.2), you, or a designated nominee, will be granted the right to display the registration mark, in accordance with the regulations imposed by the DVLA and any relevant legal standards in effect at the time.

5.3 Service Availability

The availability of most Registration Marks listed on our website depends on third-party sources, and thus, is subject to availability as well as the terms outlined in clauses 3.1 and 3.2.

5.4 Product Variations

The images of products on our website are for illustrative purposes only. Unless you purchase the printed plate Service (physical number plate), no physical product will be supplied with your service. In the UK, all number plates must include the BSAU number, postcode, and logo to comply with DVLA standards.

5.5 Liability for Delays

We are not liable for any losses resulting from delays or issues beyond our reasonable control, including actions or omissions by third-party providers, whether or not we are affiliated with them.

5.6 If Your Registration Mark Order Is Not Accepted

Although we strive to keep our online catalog of Registration Marks up to date, in the unlikely event that we cannot fulfill your order after it has been placed, we will inform you promptly and offer either a refund or an alternative Registration Mark, as appropriate.

5.7 Returns, Refunds, and Exchanges Not Accepted

Registration Marks are considered bespoke and personalized products, so they cannot be returned, exchanged, or refunded under normal circumstances. However, at our discretion, if a cancellation request is made within 3 working days of purchase, we may cancel the order subject to a £60 administrative fee. Each request will be considered on a case-by-case basis.

5.8 Reselling Unwanted Registration Marks

We may, at our discretion, offer to resell any unwanted Registration Marks that you purchase from us. Please contact our customer service team to inquire about this service.

5.9 Purchase of Registration Marks for Vehicles

Please refrain from purchasing a Registration Mark that is newer than the vehicle it is intended for. We will not be responsible for any issues arising from the purchase of such Registration Marks, and no refunds, returns, or exchanges will be processed in such cases.

6. Paperwork Service (registration transfer)

6.1 Accurate Information

You are responsible for providing accurate information for registration. We are not liable for errors you make.

6.2 Registration Rights

This service relates to transferring registration rights, not ownership.

6.3 Expiry Awareness

You are responsible for registering the plate before the expiry date on the V750 or V778. We are not liable for missed deadlines.

6.4 Certificate Extensions

Extensions or replacements for certificates are at our discretion and may incur additional charges.

6.5 Non-Refundable Fees

If a transfer fails due to your error, the £80 DVLA fee is non-refundable.

6.6 Legal Display of Plates

It is illegal to display a plate before transfer confirmation. We accept no liability if you do so.

6.7 Transfer Confirmation

A transfer is successful when you receive a confirmation email from us with supporting documents.

7. Your Rights to Make Changes

7.1 Requesting Changes

If you wish to modify your order, please contact us. We will inform you if changes are possible and advise you of any resulting changes in price, delivery timing, or other necessary adjustments. We will ask you to confirm if you wish to proceed with the modifications.

8. Our Rights to Make Changes

8.1 Minor Changes

We may make minor changes to products to reflect updates in laws or to implement technical improvements, such as addressing security risks. These changes will not affect how you use the product.

8.2 Significant Changes

If significant changes are required, we will notify you. You may then choose to terminate the contract and receive a refund for any products not yet received.

8.3 Delivery Costs

Delivery costs will be displayed during the checkout process on our website. Royal Mail’s next-day delivery service will be used, and any delays caused by Royal Mail are beyond our control. For more information, refer to Royal Mail’s website.

8.4 Product Delivery

• Goods: We will deliver goods within 7 working days, and you will be provided with a tracking number.
• One-off Services: Services such as Paperwork or (registration transfer) Retention Certificate services will begin on the date specified in your order.

8.5 Delays Outside Our Control

If an event outside our control causes delays, we will inform you promptly and take steps to minimize the delay. If a substantial delay occurs, you may cancel the contract and request a refund.

8.6 If No One Is Home for Delivery

If no one is available to receive the delivery and the product cannot be left, Royal Mail will leave instructions for re-arranging delivery or collecting from a local depot. We are not responsible for delays beyond our control.

8.7 Re-arranging Delivery

If you do not collect the product or fail to re-arrange delivery, we will contact you for further instructions. We may charge for storage or additional delivery costs. If we cannot resolve the issue, we may terminate the contract.

8.8 Responsibility for Goods

You are responsible for the goods once they are delivered to your address or collected by a carrier you arranged.

8.9 Ownership of Goods

Ownership of goods transfers to you once we accept your order and send a “Confirmation email.”

8.10 Providing Required Information

We may need additional information to complete your order. If you fail to provide this information within a reasonable time, we may charge extra fees and are not responsible for delays caused by missing information.

8.11 Suspending Supply

We may suspend product supply to address technical issues, update for legal reasons, or implement requested changes.

8.12 Non-payment

If you fail to make payments, we may suspend product supply after providing notice. No charges will apply during suspension, but interest may be charged on overdue payments.

9. Your Rights to End the Contract

9.1 General Right to End the Contract

You can terminate your contract with us at any time. The conditions under which you can end the contract depend on the product or service you purchased, any issues with it, how we have handled the contract, and whether you are a consumer or business customer:

• If the product is defective or not as described, you may have a legal right to cancel the contract, request a repair or replacement, have the service re-performed, or receive a partial or full refund. Refer to clause 17 for consumers and clause 18 for businesses.
• If you want to cancel the contract due to something we have done or informed you about, see clause 9.2.
• In other cases (where we are not at fault and you are not a consumer exercising a right to change your mind), see clause 9.4.

9.2 Terminating Due to Our Actions

You can cancel the contract immediately and receive a full refund for any undelivered products if any of the following apply:

• We have informed you of a future change to the product or these terms, and you do not accept the change (see clause 13.1(a)).
• We have notified you of a pricing or product description error, and you do not wish to proceed.
• We have suspended product supply for technical reasons, or will be doing so for over a month.
• You have a legal right to cancel due to a mistake on our part.

9.3 Situations Where Consumers Cannot Change Their Minds

As a consumer, you do not have the right to change your mind regarding the following:

• Printed number plates and Fixing Kits – 3D-Gel, 4D and 4D gel, Flag Printed Plates, EV Green Flash & colour oultine
• Paperwork or (registration transfer) Retention Certificate services, once completed (even if unsuccessful), regardless of whether the cancellation period is ongoing.
• Services for selling a number plate.
• Buying a number plate with us

9.4 Terminating Without Fault or Right to Change Your Mind

If you wish to end the contract and we are not at fault, and you do not have a right to change your mind (see clause 9.1), you may still terminate the contract before completion. However, we may require compensation. Contracts for goods are complete once the product is delivered and paid for. Contracts for services are complete when the service is fully performed and paid for. Contact us for further discussion, as decisions will be made at our sole discretion.

9.5 How to Notify Us of Termination

You can inform us of your decision to cancel by:

• Phone or Email: Call customer services at 0780 962 8057 or email us at info@reg-now.co.uk. Please include your name, address, order details, and contact information.

9.6 When We Will Cover Return Costs

We will pay the return costs if:

• The products are faulty or not as described.
• You are canceling due to a change in product or terms, pricing errors, delivery delays due to uncontrollable events, or because of a legal right to cancel.

9.7 Refund Process

If you are eligible for a refund, we will reimburse you using the payment method originally used, including delivery costs. We may deduct certain amounts; please contact customer services for more information.

10. Our Rights to End the Contract

10.1 Termination Due to Breach

We may terminate the contract by written notice if:

• You fail to make a payment when due and do not remedy this within three working days of a reminder.
• You do not provide necessary information for services such as Paperwork or (registration transfer) Retention Certificate services within a reasonable time.
• You do not allow us to deliver or collect the products within a reasonable timeframe.

10.2 Compensation for Breach

If we cancel the contract for any of the reasons in clause 10.1, we will refund any advance payments for unprovided products. However, we may deduct reasonable compensation to cover the costs incurred due to the breach.

11. If There is a Problem with the Product

11.1 Reporting Issues

If you have any questions or concerns about the product, contact our customer service team:

• Phone: 0780 962 8057
• Email: info@reg-now.co.uk

12. Consumer Rights for Defective Products

12.1 Legal Duty

We are legally required to supply products that meet your order’s description. Your statutory rights remain unaffected.

12.2 Summary of Your Key Legal Rights

This section outlines your essential legal rights, subject to specific exceptions. For more comprehensive guidance, you can visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06.

• For goods (such as a physical registration mark or plate):

  The Consumer Rights Act 2015 requires that goods must meet the following standards:

  • As described (matching any provided description).
  • Fit for purpose (suitable for the intended use).
  • Of satisfactory quality (meeting a standard a reasonable person would consider acceptable).

  Your rights depend on the product’s lifespan and can include:

  • Within 30 days: You’re entitled to an immediate refund if the goods are faulty.
  • Within six months: If a repair or replacement is not possible, you’re typically entitled to a full refund.
  • Within six years: You may receive some money back if the goods do not last a reasonable amount of time.

• For services (such as Paperwork or (registration transfer) Retention Certificate services) the Consumer Rights Act 2015 states that services should be performed with reasonable care and skill. If not, you may:

  • Request the service to be repeated or fixed.
  • Receive a refund if the issue cannot be resolved.
  • If no price was agreed beforehand, the price charged must be reasonable.
  • If no timeline was agreed upon, the service must be delivered within a reasonable time.

For further details, refer to Clause 14.2.

13. Your Rights Regarding Defective Products (Business Customers)

If you are a business customer, the following warranty applies:

13.1 Warranty Terms

We guarantee that any products classified as goods will:

• Match their description in all significant respects.
• Be free from major defects in design, materials, and workmanship.
• Be of satisfactory quality, as defined by the Sale of Goods Act 1979.
• Be suitable for any purpose explicitly stated by us.

13.2 Claiming Under the Warranty

To claim a warranty repair or replacement:

• Notify us in writing within a reasonable time (3 working days) of discovering a defect.
• Allow us a reasonable opportunity to inspect the product.
• Return the product to us at our expense.

We will choose to either repair, replace, or refund the defective product in full.

13.3 Warranty Exclusions

The warranty will not apply if:

• You continue using the product after notifying us of the defect.
• The defect results from your failure to follow our instructions regarding storage, installation, use, or maintenance.
• You alter or attempt to repair the product without our written consent.
• The defect arises from fair wear and tear, intentional damage, negligence, or abnormal conditions.

13.4 Limitation of Liability

Other than as outlined in this section, we will not be responsible for a product’s failure to meet the warranty terms.

14. Price and Payment

14.1 Price Information

The price of each product, including VAT, is displayed on the order page when you place your order. We make every effort to ensure that the stated prices are correct. See Clause 14.3 for details on pricing errors.

14.2 Changes in VAT Rates

If the VAT rate changes between the order date and the delivery date, the price will be adjusted accordingly, unless the product was already paid for in full before the VAT change.

14.3 Pricing Errors

Despite our best efforts, some products may be mispriced. We will verify prices before accepting your order. If:

• The correct price is lower: You’ll be charged the lower price.
• The correct price is higher: We’ll contact you for instructions before processing your order.

If the pricing error is obvious and should have reasonably been noticed by you, we may cancel the contract, refund any payments, and request the return of any goods.

14.4 Payment Timing and Methods

We accept all major credit and debit cards.

• For goods: Full payment is required before dispatch.
• For services: Full payment must be made in advance before the service begins.

14.5 Set-Off Rights (Business Customers)

Business customers must pay the full amount due without deductions, counterclaims, or set-offs, except for legally required tax deductions.

14.6 Late Payments

If you miss a payment deadline, we may charge interest on the overdue amount at a rate of 4% above the Bank of England’s base rate. Interest will accrue daily from the due date until full payment is made, including after any court judgment.

14.7 Disputing an Invoice

If you believe an invoice is incorrect, contact us promptly. You will not be charged interest while the dispute is unresolved. Once resolved, interest will apply from the original due date on any outstanding amount.

15. Liability for Loss or Damage (Consumers)

15.1 Foreseeable Losses

We are responsible for any loss or damage that is foreseeable as a result of our breach of contract or failure to use reasonable care and skill. Losses are considered foreseeable if they were either obvious or discussed at the time of the contract.

15.2 No Limitation for Unlawful Actions

Our liability cannot be excluded or limited in cases of death or personal injury caused by negligence, fraud, or breach of your legal rights. This includes providing goods that:

• Match descriptions.
• Are of satisfactory quality.
• Are fit for purpose.

We also accept liability for defective products under the Consumer Protection Act 1987.

15.3 Business Use Exclusion

If you purchase products for business use, our liability is limited as outlined in Clause 16.

16. Liability for Business Customers

16.1 Unlimited Liability

We do not limit liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any unlawful limitation or restriction of liability.

16.2 Exclusions of Implied Terms

All implied terms under sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

16.3 Limitation of Liability

We are not liable for:

• Loss of profits.
• Indirect or consequential losses.
• Total liability is capped at the amount paid under the relevant contract.

17. Personal Information

We will use your personal data in accordance with our Privacy Policy.

18. Other Important Terms

18.1 Transfer of Contract

We may transfer our rights and obligations under this contract to another party, but we will notify you in writing and ensure that your rights are unaffected.

18.2 Transfer by You

You may only transfer your rights or obligations with our written consent.

18.3 Severability

If any part of this contract is found illegal or unenforceable, the remaining sections will still apply.

18.4 Delay in Enforcement

If we delay enforcing our rights under the contract, this does not waive our right to enforce them later.

18.5 Governing Law and Jurisdiction (Consumers)

This contract is governed by English law. You can bring legal proceedings in English courts, or if you live in Scotland or Northern Ireland, in your local courts or the English courts.

18.6 Governing Law and Jurisdiction (Businesses)

For businesses, English law governs this contract, and disputes must be resolved in English courts.

19. Financing Through Klarna

19.1 Separate Contract with Klarna

When financing through Klarna, you enter into a separate agreement with Klarna. The services and terms of Klarna are defined when you sign up. By using Klarna and creating a user account, you accept their terms for financing our services.

19.2 Accessing Klarna’s Terms

You can access Klarna’s most recent terms at any time or contact their customer service at 0808 189 3333.